If you’ve backed up a lot of devices over the years, you may have lost track of what’s on the Samsung Cloud server. No worries, you can easily access your device backups using your phone, tablet, or computer. After you’ve signed in to the Cloud, you can view your data and delete anything you don’t need.
Please keep in mind that the available settings may differ depending on the carrier and software version. Samsung Cloud is not available on Verizon phones or tablets, and it is only available in a few countries. Samsung Cloud Gallery sync is being phased out.
This article will show you how to use Samsung Cloud on a Samsung Galaxy device running Android 7.0 (Nougat) or later. It also shows you how to sync, backup, restore, and delete data.
How to Access Samsung Cloud on a Samsung Galaxy
Samsung Cloud is a free backup service available for most Samsung Galaxy smartphones and tablets. While it’s capable of storing large amounts of data, Samsung Cloud isn’t intended to be an online space for uploading, sharing, and downloading files.
Instead, Samsung Cloud makes it possible to quickly retrieve device settings and data if you lose your device or need to do a factory reset because the device has stopped working, To get started using Samsung Cloud on your Samsung Galaxy device:
- Navigate to Cloud and accounts > Samsung Cloud in your phone’s Settings. You may be asked to sign in with your Samsung account or create a new one.
- Tap the three dots in the upper-right corner to open the Settings menu, then tap Sync and auto backup settings.
- To enable syncing over a cellular network, select Sync and backup while roaming. Leave this option turned off to save mobile data and only allow Wi-Fi syncing.
- Scroll down to the Sync tab and toggle the toggle switch to On for each type of data you want to keep synchronized. To manually sync the selected data, tap Sync Now.
- Scroll down and toggle the toggle switch to On for each type of data you want to back up, such as Calendar, Contacts, or Gallery.
- Return to the main menu of the Samsung Cloud and tap your name at the top to see how much storage you have available and how much you’re using. Scroll down and tap Back up this phone to manually backup your data. By tapping Gallery on some devices, you can select network options for syncing photos.
Access and Manage the Cloud From a Galaxy phone or tablet
Note: If no data is accessed in Samsung Cloud for more than 12 months, it will be deleted. This includes data stored in the appropriate category, such as contacts, calendars, and other items. You will be unable to recover that specific data; however, Samsung will notify you prior to deletion. Sync your data to keep your files from being deleted.
Samsung Cloud is integrated directly into your Samsung account, so you can easily access it from the settings of your phone or tablet.
- Navigate to and open the Settings menu.
- At the top of the screen, tap your name, and then Samsung Cloud.
- You can access the following options from here:
- Sync: Select which apps or settings, such as Contacts or Samsung Notes, you want to automatically sync to Samsung Cloud.
- Back up your data: Make a device backup that you can access later if your phone is damaged.
- Restore: Download a previous device backup to recover any lost data.
You can add a shortcut icon to your online excel sheet Apps screen to make it easier to access Samsung Cloud. In the top right corner, tap More options (three vertical dots), then Settings. Then, on the Apps screen, toggle the switch next to “Show Samsung Cloud.”
Use a Web Browser on a PC to Access the Cloud
You can view your Cloud data on a PC with almost any web browser, but Chrome produces the best results. You will be guided through the process of configuring and using 2-step verification for your Samsung account.
Please see the section on 2-step verification if you are having trouble signing in or accessing your data.
- To use Samsung Cloud on your computer, launch your preferred web browser and navigate to support.samsungcloud.com.
- Sign in, then enter your Samsung account information and sign in again.
- If you are unsure of your account information, after clicking Sign in, click Find ID or Reset password.
- You can see all of your synced data once you sign in.
To make it easier to access Samsung Cloud, bookmark the URL in your browser by clicking the Bookmark (star) icon in the address bar. Simply hover over your name in the upper right corner of the page and click Sign out.
Web Browser-Based Management of Cloud Storage
Note: If no data is accessed in Samsung Cloud for more than 12 months, it will be deleted. This includes data stored in the appropriate category, such as contacts, calendars, photos, and so on.
You will be unable to recover that specific data; however, Samsung will notify you prior to deletion. (Sync your data to avoid deletion.)
You can also manage your Cloud storage through a web browser, which we recommend is Chrome. You may encounter 2-step verification when using a web browser; if you have any problems signing in or accessing your data, please see the section on 2-step verification.
The following data is available from the Samsung Cloud portal:
- Other Synced Data: Select Synced apps to view the apps and other data synced with your account. Specific files cannot be viewed or downloaded here. You can only see a summary of which apps have been synced. Simply open the app on your phone or tablet to view or retrieve your app data.
- Only the calendar, contacts, reminders, Samsung Notes, Bluetooth settings, and Wi-Fi settings can be synced to Samsung Cloud.
Only a supported Galaxy device can access your Samsung Cloud storage. Samsung Cloud features vary depending on the device model, wireless carrier, and Android version.